Mildura Base Hospital
Part of Ramsay Health Care

Common Questions (FAQs)

Mildura Base Hospital will maintain a high standard of care regardless of whether you have an appointment in person or by telehealth.

Your doctor or specialist will decide, based on your needs, condition or treatment plan, if a telehealth appointment will meet this standard and is right for you.

ALL telehealth appointments are private, confidential and meet the same clinical standards as face to face appointments at Mildura Base Hospital.

If the connection is interrupted or lost, the appointment will be continued by telephone or another time will be booked.

If you are having issues on the day and are not able to start the video call, please contact the appropriate clinic to reschedule.

Yes. Please ask the staff for an interpreter when you are booking in for a telehealth appointment. We will organise an interpreter to support you in your appointment.

If your appointment needs to be changed, please contact the clinic and arrange for another time.

If your situation changes and you would like to attend your appointment face to face, please contact the clinic and let them know.

Yes, you family or carer can attend your appointment.

If you’re running late, we cannot guarantee that your doctor or specialist will be available at a different time.

Please make sure that you start your telehealth call at least 10 minutes before your appointment. This will help troubleshoot any issues that might delay your call.

Our services can get busy. We will do our best to see you as close to your appointment time as possible and appreciate your patience.

If you are waiting for 30 minutes or more, please contact the clinic.

Join your Telehealth
Appointment here

 

What you need to make a video call

Click here to find
out more

 

Mildura Base Hospital Staff Login

Mildura Base staff can log in here to start a consultation or meeting

Click here to log in

 

Setup and Troubleshooting

Check whether you have the right equipment for telehealth and find help to common problems

Click here to find
out more
Download the
troubleshooting
poster