Mildura Base Hospital
Part of Ramsay Health Care

Residential in Reach Program (RIR)

Description of Service

The RIR program is a free service that has been developed to provide alternative options for transfer of residents to the Emergency Department, if safe and supported care can be provided in the Residential Aged Care Facility. The aim of the service is to:

  • Prevent hospital presentations
  • Facilitate optimum health outcomes for residents living in Residential Aged Care Facilities
  • Assist residents to remain in their own home by improving access to healthcare services and provide clinical support to facility staff, when requested
  • This service does not replace the role of the General Practitioner

Type of services

Services RIR can offer:

  • Initial needs assessment and treatment plan development
  • General clinical advice and support
  • Change or troubleshoot urinary catheters
  • Percutaneous Endoscopic Gastronomy (PEG) tube management
  • Wound consultation, assessment and management
  • Palliative care support
  • Advance care planning support and education
  • Support, advice and education to staff following discharge from the acute care setting

Location of service

The RIR service is based in Mildura Base Hospital with staff attending the Residential Aged Care Facilities as required.

Target population

Any client within a Residential Aged Care Facility in the Sunraysia District


RIR accepts referrals from:

  • General Practitioners
  • Residential Aged Care Facilities
  • Emergency Departments
  • Ambulance Victoria

Residents, family members and/or cares are encouraged to access RIR through the Residential Aged Care facility.

Referrals can be made by phone or fax.

Hours of Service

Monday – Sunday
07.00 am – 15.30 pm

Phone: 03-5022 3258 or 0438539140
Fax: 03 5022 3207

An afterhour’s message service is also available.